Shipping policy

Shipping Policy

At Shopluria, we want every furry friend to have a comfortable place to rest. We aim to process and deliver your dog house order as smoothly as possible. Please review our shipping policy before placing an order.

1. Order Processing Time

Orders placed with Shopluria generally require 1–2 business days for processing and handling.

Processing includes order review, confirmation when necessary, and preparation for shipment. Business days exclude weekends and public holidays. Processing may take longer during busy periods or due to unforeseen circumstances.

2. Shipping Time and Delivery Estimates

Our estimated delivery schedule is:

Processing and handling: 1–2 business days.
Shipping and transit: 3–5 business days.
Estimated total delivery time: 5–8 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier operations, weather, holidays, and other circumstances outside our control.

3. Shipping Fees

Shopluria offers free shipping on eligible orders. Any applicable shipping charges or eligibility conditions will be communicated before you complete your order.

4. Cash on Delivery (COD)

Shopluria currently accepts Cash on Delivery (COD) as its payment method. Please ensure your phone number and shipping address are accurate so that we or the delivery carrier can contact you if needed.

Please have the order amount ready when your package arrives.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order with Shopluria.

If you need to correct your address, contact us as soon as possible. We cannot guarantee address changes after an order has been processed or shipped.

6. Order Confirmation and Tracking

Shopluria may contact you to confirm your order or verify delivery details before dispatch.

If tracking information is available for your shipment, it may be shared with you once your order has shipped. Tracking updates can sometimes take time to appear.

7. Delayed or Missing Orders

Although Shopluria works to meet estimated delivery times, delays may occur because of carrier issues, severe weather, incorrect addresses, public holidays, or other unexpected events.

If your order has not arrived within the estimated delivery window, please contact us with your order details so we can help investigate.

8. Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact Shopluria promptly and provide your order details and, where possible, photographs of the issue.

We will review your concern and explain the next steps in accordance with our Return and Refund Policy and applicable law.

9. Returns and Refunds

Eligible returns are free and must generally be requested within 14 business days of receiving your order. Approved refunds are generally processed within 3 business days after the returned item is received and approved.

Please read our Return and Refund Policy for complete eligibility requirements and instructions.