Refund policy

Return & Refund Policy

At Shopluria, customer satisfaction is important to us. We want you to feel confident when shopping for a dog house through our online store. This Return & Refund Policy explains how eligible returns and refunds are handled.

1. Return Eligibility

Shopluria offers free returns on eligible items.

To request a return, please contact us within 14 business days of receiving your order. Return eligibility will be assessed according to the product, order details, applicable conditions, and relevant consumer protection laws.

To help us process your request, please provide your order number and a brief explanation of the issue.

2. How to Request a Return

To start a return with Shopluria, follow these steps:

Contact our customer support team by email or phone.
Provide your order number and explain why you would like to return the item.
Wait for our team to confirm eligibility and provide return instructions.
Follow the instructions provided by our support team.

Please contact us before sending any item back so we can guide you through the correct process.

3. Return Shipping Costs

Shopluria provides free returns for eligible items. Our support team will explain the return arrangements once your request has been reviewed and approved.

Please do not send a return to our business address unless our team specifically instructs you to do so.

4. Condition of Returned Items

When requesting a return, please provide accurate information about the item's condition.

Where reasonably possible, return the product with its included parts, accessories, and packaging. If the item is damaged, defective, incorrect, or incomplete, please explain the issue and include photographs when available.

Return eligibility and any applicable conditions will be handled in accordance with relevant law.

5. Refund Processing Time

Once your returned item has been received and approved, Shopluria generally processes the refund within 3 business days.

The time required to complete a refund may vary depending on the circumstances and the refund arrangement. Our team will provide any relevant instructions when your return is approved.

6. Refunds for Cash on Delivery Orders

Shopluria currently accepts Cash on Delivery (COD) only.

Since payment is collected when the order arrives, customers requesting a refund should contact our support team for instructions on how an approved refund will be arranged.

Please do not assume that a refund has been completed until our team confirms the arrangement.

7. Damaged, Defective, or Incorrect Items

If your dog house arrives damaged, defective, or different from what you ordered, please contact Shopluria as soon as reasonably possible.

Include the following information where available:

Your order number.
A description of the issue.
Clear photographs of the item and packaging, if applicable.

We will review the details and explain the available resolution in accordance with our policies and applicable law.

8. Cancellations

If you wish to cancel an order, contact Shopluria as soon as possible.

We will do our best to assist, but cancellation may not be possible once an order has been processed or dispatched. Any cancellation request will be handled subject to applicable law.