FAQ's

Frequently Asked Questions (FAQ)

Welcome to the Shopluria FAQ page! Here you'll find answers to common questions about our dog houses, shipping, payment methods, returns, and refunds. If you need additional assistance, please contact our customer support team.

1. What Does Shopluria Sell?

Shopluria specializes in dog houses designed to provide your furry friend with a dedicated place to rest and relax. We encourage customers to review individual product descriptions, dimensions, and features to find an option that suits their dog's needs.

2. Do You Offer Free Shipping?

Yes! Shopluria offers free shipping on eligible orders. Any applicable shipping conditions will be communicated during the ordering process.

3. How Long Does Delivery Take?

Our estimated delivery timeline is:

  • Handling and Processing: 1–2 business days.

  • Transit Time: 3–5 business days.

  • Total Estimated Delivery: 5–8 business days.

These are estimates and may vary depending on your location, carrier operations, holidays, or unexpected circumstances.

4. Which Payment Methods Do You Accept?

Currently, Shopluria accepts Cash on Delivery (COD) only. You pay for your order when it is delivered.

5. What Is Your Return Policy?

Shopluria offers free returns for eligible items. You must submit your return request within 14 business days of receiving your order. Please contact our support team for instructions and confirmation of eligibility.

6. How Long Do Refunds Take?

Once your returned item has been received and approved, Shopluria generally processes the refund within 3 business days. The time required for the refund to reach you may depend on the applicable refund arrangement.

7. How Can I Track My Order?

If tracking information is available for your shipment, use the tracking link provided with your shipping confirmation. If you need help locating your tracking information, contact Shopluria with your order details.

8. How Do I Choose the Right Dog House?

We recommend considering your dog's size, the available space, the intended indoor or outdoor location, and the product's materials and dimensions. Always review the individual product description before ordering to ensure it meets your requirements.

9. Can I Change or Cancel My Order?

If you need to change or cancel an order, contact Shopluria as soon as possible. We cannot guarantee changes or cancellations after an order has been processed or dispatched.

10. What Should I Do If My Order Arrives Damaged?

If your order arrives damaged or you receive an incorrect item, contact Shopluria promptly. Include your order number and, if possible, clear photographs of the item and packaging so we can review the issue and guide you through the next steps.

11. How Can I Contact Shopluria?

You can reach our customer support team using the following details:

Trade Name: Shopluria
Phone: +1 620-587-3601
Email: yt3074603@gmail.com
Address: 200 Main St, Claflin, KS 67525, United States

12. Where Can I Find Your Store Policies?

You can visit the relevant pages on our website for detailed information about shipping, returns and refunds, privacy, and terms of service.

At Shopluria, we aim to make your shopping experience as clear and convenient as possible. If your question isn't answered here, please contact us and we'll be happy to help.

Shopluria — A Comfortable Place for Every Furry Friend.