Privacy policy

Privacy Policy

At Shopluria, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Shopluria collects, uses, stores, and protects your information when you visit our website or place an order.

1. Information We Collect

When you visit or purchase from Shopluria, we may collect the following information:

Personal Information: Your name, phone number, email address, billing address, and shipping address.
Order Information: Details about the dog house products you purchase and your order history.
Device Information: Information such as your browser type, IP address, and interactions with our website, where applicable.

2. How We Use Your Information

Shopluria may use your information to:

Process and deliver your orders.
Contact you regarding order confirmation, shipping, delivery, or customer support.
Verify Cash on Delivery (COD) orders.
Respond to questions, complaints, and return requests.
Improve our website, products, and customer experience.
Prevent fraud, misuse, and unauthorized activity.
Comply with applicable legal obligations.

3. Cash on Delivery (COD)

Shopluria currently accepts Cash on Delivery (COD) as its payment method. We may use your contact and delivery details to confirm your order and coordinate delivery. We do not ask customers to provide online card details for COD purchases.

4. Sharing Your Information

Shopluria does not sell your personal information. We may share necessary information with trusted service providers, such as shipping and delivery companies, website hosting providers, and other services that help us operate our business. We may also disclose information when required by law or to protect our legal rights.

5. Cookies and Website Technologies

Our website, including services provided through Shopify, may use cookies and similar technologies to operate properly, remember preferences, understand website activity, and improve your shopping experience. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Data Security

Shopluria takes reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no online system or method of electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, and comply with applicable legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of your information. To submit a privacy-related request, contact Shopluria using the details below.

9. Third-Party Services

Our website may use Shopify and other third-party services to support store operations. These providers may process information according to their own privacy policies and applicable requirements. Shopluria is not responsible for the independent privacy practices of third-party websites you choose to visit.

10. Children's Privacy

Shopluria does not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the request.

11. Changes to This Privacy Policy

Shopluria may update this Privacy Policy from time to time to reflect changes in our business, website, or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.